301 Redirect Generator Support
I've registered - why haven't I received my 16 digit authorisation code?
Your 16 digit authorisation code is sent out directly to your designated email address by the Redirectly app. If it's not landed within a few minutes please check your spam and/or promo folder. Failing that please do get in touch so we can help.
Can I use a different email address to register?
Sorry no. There is a waiting list for BETA and as such registration to the app is restricted to the email address used to register for BETA access. If you try and register with another email address Redirectly won't recognise you and will deny you access.
What do I do when I've matched all of the URLs?
You will know when all URL's are matched as your left hand column (the 'old' website column), will be empty. You can then choose to either review your matches by navigating to “View matched pages” or export your matches using the “Export” button in the left hand navigation.
Not ready to do either? No probs, your completed project will be automatically saved for you to return to at any time.
Do I need technical expertise to use Redirectly?
Not at all! Redirectly is designed to be simple and intuitive and technical expertise is not necessary. Simply upload the sitemaps, copy and paste the URLs directly or add the URL of the old site and the new site and Redirectly will automatically create a full list of pages to be matched. Once you have completed your matching you can view the export options, or email it directly from the platform to your developer, ready for implementation.
Is Redirectly secure?
Yes we take security very seriously. Redirectly is protected by TLS and all data storage and transfer is fully encrypted.
I completed a sitemap import, but none of my pages were imported. What's gone wrong?
Please double check your sitemap. If your sitemap xml file contains links to other sitemaps, please make sure that these are accessible via the web and not referencing files on a local development or restricted server.
What technologies can I export for?
Redirectly includes export functionality for multiple technologies including Apache, NGINX, Craft CMS, Wordpress and CSV. Alternatively you can simply choose to share the code with your developer directly via email.
Is your tech not on the list? Get in touch and we'll see what we can do!
What types of redirect does Redirectly allow?
Redirectly gives you the option to allocate any URL a 301 or a 302 redirect - the choice is yours. Find out more about the various types of redirect, the difference between them and which is the most appropriate for your project.
Where is Redirectly's data hosted?
Redirectly's data is hosted on AWS servers located in Ireland.
Can I collaborate with team members on projects?
Yes absolutely! You can add team members as users on all of Redirectly's plans.
What if I match a URL incorrectly? Can I undo it?
Made an mistake? Don't worry! You can unmatch an individual page or reset all of your matches to start again.
To unmatch an individual page navigate to “View matched pages”, open out the desired group, find the URL and click on the black link icon to unmatch.
To reset the full project and start again, simply click on the “Reset matches” button in the left hand navigation.
What is auto-matching?
Redirectly will automatically identify pages with identical URLs. As the slugs are identical these pages do not require a 301 redirect.
Why can I not un-match auto-matched pages?
Auto-matched pages are pages with an identical URL on both the old and new site. As they are an exact match there is no situation in which you would need to un-match them.
What is a site crawl?
If you don't have a sitemap or a list of old and new pages to match, simply add the URL of the old site and the new site and Redirectly will automatically crawl both sites and create a full list of pages to be matched for you.
Is there a maximum number of URLs per project?
No there isn't a maximum number of URLs you can have in a project. The Site Crawl feature is limited to 2000 URLs per site per project, however you can use the Upload Sitemap or Paste URL features to add more. We'll be reviewing this in future versions of Redirectly.
Can I match sections of the site in bulk?
Yes absolutely! Bulk-matching allows you to select multiple pages from your 'old' site and match them to a single URL on the 'new' site, hugely speeding up the matching process.
What is the project archive?
Finished a project but think you may want to come back to it down the line? The archive is a place to store any completed projects that you don't want to delete. This keeps your active projects dashboard clear, whilst giving you peace of mind that you can unarchive and revisit any project at any time.
What are suggested matches?
Suggested matches is currently in development and will be available on some plans following launch. Redirectly’s intelligent system will automatically try to match pages with similar URLs for you, saving you a job. You will simply need to approve the matches or send them back for manual matching.
If I delete a project can I get it back?
Unfortunately not - once it's deleted it's not recoverable. You can however choose to archive a completed project, instead of deleting them completely.
What is 'Check for updates' for?
The 'Check for updates' function scans the selected site and looks for any updates since the previous upload/crawl. Any new URLs will be included in the to be matched columns, without disrupting any already matched pages.
What is 'Re-run import' for?
If for any reason you want to completely re-import a site, you can choose to do so. Simply select 'Re-run import' in the 'Sites' area of the project, which is accessible in the left hand navigation and Redirectly will crawl the site from scratch. In this instance any matches that have been made will be deleted.
What is required to carry out URL redirection using Redirectly?
All you need is 2 websites - the old and the new. Simply upload a sitemap (or list of URLs) for both sites and Redirectly will prepare the URLs for matching. If you don't have a sitemap or a list of old and new pages to match, add the URL of the old site and the new site and Redirectly will automatically crawl both sites and create a full list of pages to be matched for you.
How long does it take to do URL redirection with Redirectly
In terms of importing the data, uploading a sitemap or list of URLs takes seconds. A site crawl takes a bit longer - depending on the size of the sites this can take a few minutes. When it comes to matching, it really does depend on the size and complexity of the old site, but with auto-matching and bulk-matching speeding up the process you can get through alot of URLs quickly.
How much does Redirectly cost?
Redirectly is available on a PAYG basis or as a monthly subscription. PAYG and 'top up' projects cost £20 (Ex-VAT).
Costs for projects bought as part of a monthly subscription plan vary depending on which plan you are on.
Can I run multiple projects?
You can indeed. Depending on your subscription plan you can run as many projects as you need. You can even archive projects to revisit and update them at a later date.
What is a 'project'?
Projects are purchased individually on a pay as you go basis or in bulk as part of Redirectly's subscription plans. One 'project' allows the completion of one URL redirect project.
How much is a project?
PAYG and 'top up' projects cost £20 (ex-VAT).
Projects bought as part of a monthly subscription plan vary in price depending on which plan you are on.
What are 'top up' projects?
'Top up' projects are additional projects which can be bought by subscription users if they need do complete more redirect projects within any given month. They are chargeable at the PAYG rate.
I've used up all the projects in my subscription - can I buy more?
Yes of course - you can 'top up' your projects manually at any point using the pay as you go feature. If you are regularly using more projects than your subscription allows you may want to upgrade to the next subscription plan in order to take advantage of even better bulk discounts.
Can projects be saved and / or be rolled over into another month?
Yes absolutely! Once you have purchased a projects it is yours to use either immediately or at any time in the future. If you are on a subscription plan, unused projects will be automatically rolled over and added on top of your next months allowance. If you choose to stop your subscription, you will still be able to access unused projects.
Can I change what plan I am on?
Yes of course! You can manage your plan from your account dashboard and can upgrade or downgrade at any time. Changes to your plan happen immediately, so you benefit straight away. If you downgrade or stop your subscription, you will still be able to access unused projects.
How is payment managed?
All payments are made online via Stripe using a credit or debit card. PAYG and top up payments will be taken immediately. If you subscribe to one of Redirectly's monthly plan's you are charged monthly to your saved card. We will automatically invoice you as soon as any payment is made.
When am I charged?
PAYG and top up payments are taken immediately. If you subscribe to one of Redirectly's monthly plans you are charged monthly on the same date of each month. The subscription payment date is dependent on the date your subscription commenced. If you subsequently upgrade or downgrade your plan your payment date will be changed to the date your new plan was activated.
I want to upgrade from PAYG to a subscription plan. What happens?
If you move from PAYG to a subscription plan your subscription will start immediately. You will automatically be charged for the first month and the months projects will be credited straight to your account on top of any previously purchased, unused projects.
I want to upgrade from the Teams plan to the Pro plan. What happens?
If you move from the Teams plan to the Pro plan your new subscription will start immediately. You will automatically be charged for the first month of the Pro plan and the months projects will be credited straight to your token bank. Any unused projects from your Teams plan will remain in your account.
I want to downgrade from a subscription plan to PAYG. What happens?
If you move from a subscription plan to PAYG your subscription will end immediately and no further monthly payments will be taken. You will retain all unused projects in your account.
I want to downgrade from the Pro plan to the Teams plan. What happens?
If you downgrade from a the Pro plan to the Teams plan your subscription will be amended immediately. You will automatically be charged for the first month of the Teams plan and the months projects will be credited straight to your account. Your payment date will be changed to the date the Teams plan was activated. All unused projects from your Pro plan will remain in your account.
What does Redirectly do?
Redirectly is an online tool which allows you to easily, quickly and accurately produce a list of 301 or 302 redirects. This saves developers and digital marketers time, saves businesses money and ensures URL redirection can be carried out fully and accurately with minimum effort.
Where is Redirectly based?
Redirectly is a product of Abstrakt Creative Ltd. Abstrakt is a design and digital agency based in Nottingham in the UK.
What types of businesses use Redirectly?
Redirectly is primarily aimed at web developers, SEO strategists and digital marketers, both in agencies and house. These customers vary in size from startups to established blue chip companies.
I'm a website owner, can I use Redirectly?
Yes of course! Due to the fact that it is intended as a subscription service, Redirectly is primarily aimed at web developers and SEO strategists, but is open to anyone.
You have saved my card details. Are they secure?
Redirectly uses Stripe for all payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
See how it works
Check out our handy 'how to' videos to see how Redirectly turns a headache of a job into a super simple task.
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